1. Are all items authentic from "Sole-UP.com” ?
All of the items from "Sole-UP.com” are guaranteed 100% authentic. No variants or no fakes.

2. What payment methods will "Sole-UP.com” accept ?
Currently "Sole-UP.com aka Ming Hoh International LTD” accept payment via Credit Card / Bank Wire and Western Union / Money Gram.

3. What is the refund /exchange policy under "Sole-UP.com” ?
All sales are final from "Sole-UP.com” No returns or exchanges unless wrong items or wrong sizes being sent.
All pre-order sneakers will be ship in 48hrs after the retails release date and no refund will be accepted once the order is confirmed unless Sole-UP run out of stock.

4. Do I need to pay any custom/import taxes when the item arrived from "Sole-UP.com” ?
"Sole-UP.com” will mark the package’s value at a fair lower amount and ship it as a gift to avoid custom duties. However, "Sole-UP.com” will have NO control over actions taken by any customs department.

5. How can I track my order from "Sole-UP.com” ?
After the item is shipped from "Sole-UP.com” our shipping department will provide the tracking info with the tracking number to our customers within 48-72 hours by email. Customer can track their package online under mentioned shipping company.

6. Does "Sole-UP.com” accept bulk purchase order ?
Yes, for some styles, we do offer buyer bulk purchases, interested parties can contact us at contact us from our web store email.

7. Will "Sole-UP.com” use double box when ship out my orders ?
Yes, we always double box on every package orders without extra service charges.

8. How long will the shipment take and which shipping company / mail service will "Sole-UP.com” use ?
Sneakers :
For all orders from "Sole-UP.com” all packages take 5-9 business day for delivery and ship by EMS Speed Post / DHL / UPS / FedEX / TNT.

Appeal:
For all orders from "Sole-UP.com” all package will take 9-18 business days for delivery and ship by Hong Kong Registered Air Parcel Mail.

Still have question, no worry !!
Feel free to contact us.
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